Discover the Power of Peaceful Resolution
Conflict is a normal and unavoidable part of our professional lives. When managed constructively, conflict can be an opportunity for growth, creativity, and connection. Diag Consulting assists individuals and teams in developing the conflict resolution skills needed to communicate effectively, collaborate productively, and cultivate an environment in which people are respected and engaged. These skills empower our clients to build meaningful relationships and engage more fully in the workplace.
Services
Diag Consulting works with individuals and teams at
private, governmental, nonprofit, educational, and faith-based
organizations to help them transform their conflict resolution skills.
Individual Coaching
The one-on-one sessions for leaders and emerging leaders are built around the needs of our clients. We teach clients tools for responding to conflict based on various workplace situations, managing other people’s responses to conflict, communicating objectives clearly, and listening actively. Sessions are available in person or by video conferencing.
Team Training
Training sessions are tailored to enable team members to work together productively and understand and respond to client needs effectively. Team training provides members with the skills to express themselves respectfully, listen empathetically, work with colleagues and clients who have diverse conflict styles, and ask questions that move a discussion from being stuck in conflict to the understanding needed to resolve issues. Training includes small group discussion and role-playing and is available online or by video conferencing, with in person recommended.
Facilitated Resolution
Unlike traditional mediation, this process is designed to empower the participants to design the solution that is best for them and return to collaborative working relationships. The process includes meetings with the individuals involved in the conflict to clarify the issues and prepare the individuals to engage in a constructive discussion. These meetings are followed by facilitated discussions focused on addressing the issues and the interactions of the participants. Participants find practical solutions to the conflict and structure an agreement to help them to work productively in the future.
About
Anna’s legal and conflict resolution training and experience enables her to assist clients in communicating productively when conflict occurs, working with others to find solutions to divisive problems, and strengthening relationships. She is a trained lawyer, graduating from the University of Michigan Law School. As a practicing lawyer, she often had to build consensus on contentious topics, including through participation in numerous mediated settlements. She studied conflict resolution and mediation while at law school and through the Lombard Mennonite Peace Center, which focuses on conflict transformation education. As an adjunct professor of law and career counselor, she developed her training, mentoring, and listening skills; facilitated small and large group discussions; and provided incisive instruction. Anna received a bachelor of arts degree and a juris doctor degree from the University of Michigan.
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Anna Francis
Managing Member